話說小弟初出茅廬,做嘢比較騰雞,周不時犯小錯,本住「錯就要認,打就要企定」嘅原則,成日 sorry 前 sorry 後,變咗口頭禪,同事都謔稱我 Sorry Ho。
有一日有位師兄同我講:「阿仔,歉,唔係隨便咁道嘅」。佢話係唔係都道歉,尤其係小事,其他人就唔會尊重你,唔使擺到自己咁低嘅。佢仲醒咗幾句「道歉藝術經典金句」比我參考,我用到家下:
低手:Sorry for my typo.
高手:Good catch, sharp eyes!
低手:Sorry for letting you wait.
高手:Thank you for the wait.
低手:Sorry for the mistake.
高手:(尤其是錯不在你)That’s not ideal. Let’s see how we can fix it.
當然如果自己鑄成大錯,sorry, 一定要誠懇致歉 (sincere apology),道歉藝術並不適用,否則 I feel so sorry。
Lessons Learnt:
小錯可避,大錯要認
共勉之
本篇文章由特約作者 Davidhoresume – David Ho 所撰寫,
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