Fwone Science & Technology Hong Kong Co., Limited 
Not Specified
Job Duties:
Daily Operation Support
- Performs operational support on PABX, IVRS, voice & video recording system, kiosks, RightFax and other Call Centre applications.
- Provides support on system installation, administration and configuration to ensure meeting user requirements.
- Provides support on Call Centre campaigns and new projects.
- Verifies and rectifies system security configuration based on security reports for meeting compliance requirements.
- Provides support on patch installation from different vendors in order to ensure systems are secured.
- Assists procurement and asset management.
- Provides support on annual BCP / DR drill to ensure the drill is completed successfully.
- Supports and administrates the mobile devices to facilitate users access to email.
- Supports on data backup including schedule setup, tape administration, offsite storage and log review to ensure achieving the backup requirement.
- Conducts daily monitoring on network / server resources, network security and server room environment in order to ensure critical facilities and responsible systems are working in optimum condition at high availability.
- Works as 1st tier support and coordinates with vendors on system maintenance.
- Assists and executes assigned tasks in project to ensure company projects meet the agreed schedule.
Miscellaneous Tasks
- Updates and performs regular check on the inventory records of hardware / software, server room facilities, and backup tapes etc. in order to maintain up-to-date records.
- Prepares and updates technical documents such as system installation guide / operation manual, etc. in order to facilitate the team following guidance / governance.
- Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers. Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.
Fwone Science & Technology Hong Kong Co., Limited
Not Specified
Job Duties:
Daily Operation Support
- Performs operational support on PABX, IVRS, voice & video recording system, kiosks, RightFax and other Call Centre applications.
- Provides support on system installation, administration and configuration to ensure meeting user requirements.
- Provides support on Call Centre campaigns and new projects.
- Verifies and rectifies system security configuration based on security reports for meeting compliance requirements.
- Provides support on patch installation from different vendors in order to ensure systems are secured.
- Assists procurement and asset management.
- Provides support on annual BCP / DR drill to ensure the drill is completed successfully.
- Supports and administrates the mobile devices to facilitate users access to email.
- Supports on data backup including schedule setup, tape administration, offsite storage and log review to ensure achieving the backup requirement.
- Conducts daily monitoring on network / server resources, network security and server room environment in order to ensure critical facilities and responsible systems are working in optimum condition at high availability.
- Works as 1st tier support and coordinates with vendors on system maintenance.
- Assists and executes assigned tasks in project to ensure company projects meet the agreed schedule.
Miscellaneous Tasks
- Updates and performs regular check on the inventory records of hardware / software, server room facilities, and backup tapes etc. in order to maintain up-to-date records.
- Prepares and updates technical documents such as system installation guide / operation manual, etc. in order to facilitate the team following guidance / governance.
- Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.
Skillset:
Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers. Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.
