Fwone Science & Technology Hong Kong Co., Limited 
Not Specified
Job Duties:
- Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, OTP (MDM))
- Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement.
- Setup of new computers, OS and software installation.
- Troubleshooting and Problem Solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required in order to resolve issues as quickly as possible.
- Conduct and support BCP Drill
- Perform daily preventive checking.
- Receive and log IT service requests and incidents into ticketing system, case monitoring to ensure supporting team close out the cases.
- Coordinate internal IT related Project, Vendor management and system deployments / upgrades with the appropriate internal teams and suppliers.
- Prepare generate operation report to ensure appropriate reporting and metrics are being delivered to Manager.
Requirement:
- High Diploma or Degree in Computer Science or Information Technology related disciplines.
- 2-5 years’ experience on end user IT support.
- Experience in supporting Microsoft product like outlook, SharePoint, etc.
- Good level of knowledge on LAN, WAN and Desktop OS/application support.
- Knowledge with ADFS is preferred
- Experience on IT project coordination is highly preferable.
- Good written and verbal communications and soft skill is required
- Basic English and Mandarin communication are required
Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers. Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.
Fwone Science & Technology Hong Kong Co., Limited
Not Specified
Job Duties:
- Provide helpdesk support for hardware & software, computer installation & setup, Email setup & support for computer or mobile device, basic printer setup & support (Windows 10, MS Office, OTP (MDM))
- Provide first-tier networking support, video conference equipment health check & setup, basic telephone system support and assist computer related procurement.
- Setup of new computers, OS and software installation.
- Troubleshooting and Problem Solving for both IT Hardware and Applications in a timely manner. Escalate issue and involve experts whenever required in order to resolve issues as quickly as possible.
- Conduct and support BCP Drill
- Perform daily preventive checking.
- Receive and log IT service requests and incidents into ticketing system, case monitoring to ensure supporting team close out the cases.
- Coordinate internal IT related Project, Vendor management and system deployments / upgrades with the appropriate internal teams and suppliers.
- Prepare generate operation report to ensure appropriate reporting and metrics are being delivered to Manager.
Requirement:
- High Diploma or Degree in Computer Science or Information Technology related disciplines.
- 2-5 years’ experience on end user IT support.
- Experience in supporting Microsoft product like outlook, SharePoint, etc.
- Good level of knowledge on LAN, WAN and Desktop OS/application support.
- Knowledge with ADFS is preferred
- Experience on IT project coordination is highly preferable.
- Good written and verbal communications and soft skill is required
- Basic English and Mandarin communication are required
Skillset:
Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers. Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.
