SmarTone Telecommunications Limited 
Not Specified
Job Duties:
Responsibilities:
- Provide post-sales support to users and follow-up issues on all IT aspects including hardware, software and system network
- Log calls and follow up issue with traceable records in the Service desk portal
- Provide first line technical support for IT issues and ad-hoc IT-related tasks
- Prioritize and manage multiple support tickets
- Escalate to Tier 2 service team to meet the agreed SLA on time
- Liaise with vendors for troubleshooting via emails / phone calls / IM applications
- Collaborate effectively with cross-functional teams including Engineering and Internal support teams
- Liaise between user support and backend for plan maintenance task during and beyond office hours as required
- Learn new technologies and provide training to internal users and customers
- Consolidate project incidents and prepare for monthly review presentation
Requirements:
- Associate Degree or Higher Diploma in Computer Science, Computer Engineering or related disciplines
- 3 years of Experience providing technical / telecom support service in customer services or help desk
- Knowledge of hardware, software, and network troubleshooting
- Good command of both written and spoken English and Cantonese.
- Interest in joining the telecommunication industry and willing to learn
- Good in problem solving and communication skills
- Self-initiative, teamwork and passionate working attitude
- On-shift support phone is required (3-4 team members on roster)
SmarTone is an equal-opportunity employer. All data supplied will be kept in strict confidence and will be used for employment related purpose. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.
Employer questions
Your application will include the following questions:- Which of the following statements best describes your right to work in Hong Kong?
- What’s your expected monthly basic salary?
SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.
SmarTone Telecommunications Limited
Not Specified
Job Duties:
Responsibilities:
- Provide post-sales support to users and follow-up issues on all IT aspects including hardware, software and system network
- Log calls and follow up issue with traceable records in the Service desk portal
- Provide first line technical support for IT issues and ad-hoc IT-related tasks
- Prioritize and manage multiple support tickets
- Escalate to Tier 2 service team to meet the agreed SLA on time
- Liaise with vendors for troubleshooting via emails / phone calls / IM applications
- Collaborate effectively with cross-functional teams including Engineering and Internal support teams
- Liaise between user support and backend for plan maintenance task during and beyond office hours as required
- Learn new technologies and provide training to internal users and customers
- Consolidate project incidents and prepare for monthly review presentation
Requirements:
- Associate Degree or Higher Diploma in Computer Science, Computer Engineering or related disciplines
- 3 years of Experience providing technical / telecom support service in customer services or help desk
- Knowledge of hardware, software, and network troubleshooting
- Good command of both written and spoken English and Cantonese.
- Interest in joining the telecommunication industry and willing to learn
- Good in problem solving and communication skills
- Self-initiative, teamwork and passionate working attitude
- On-shift support phone is required (3-4 team members on roster)
SmarTone is an equal-opportunity employer. All data supplied will be kept in strict confidence and will be used for employment related purpose. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.
Employer questions
Your application will include the following questions:- Which of the following statements best describes your right to work in Hong Kong?
- What’s your expected monthly basic salary?
Skillset:
SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.
