Informa Markets Asia Limited 
Hong Kong Island
Job Duties:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide first line technical support to staff across different regions (in person or remotely) by logging, updating, and resolving helpdesk tickets in a timely manner.
- Prioritize and solve problems where possible, set customer expectations for follow-up and escalate tickets to higher levels where appropriate.
- Perform daily IT operational tasks, such as password reset, account unlocking, IT equipment loan arrangement, IT services monitoring & report, etc.
- Install and configure a company’s computer hardware operations systems and applications.
- Diagnose and solve hardware and software problems.
- Coordinate issues/problems with external vendors to resolve technical issues in hardware/software/network connectivity.
- Responsible for general housekeeping of IT equipment, maintaining and keeping hardware inventory up to date.
- Assist the IT manager with IT procurement and invoice processing.
- Coordinate and follow up on tasks/projects assigned by the IT Manager.
POSITION REQUIREMENTS:
- Microsoft Certificate Systems Engineer Designation or relevant qualification preferred.
- ITIL/ITIL Foundation Certificate Holder preferred.
- 3+ years of experience working in a help-desk and technical support environment.
- Good team player, proactive, excellent communication & interpersonal skills.
- Customer-oriented and patient.
- Ability to multi-task & prioritize.
- Solid hands-on experience in supporting Windows 10/11, MacOS, MS Office Apps, OneDrive, SharePoint,
- Teams, Azure AD, Active Directory, Exchange Server, etc.
- Knowledge of Amazon AWS & Alibaba Cloud platform.
- Knowledge of Windows Server Management & basic network troubleshooting skills
We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
Informa Markets Asia Limited
Hong Kong Island
Job Duties:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provide first line technical support to staff across different regions (in person or remotely) by logging, updating, and resolving helpdesk tickets in a timely manner.
- Prioritize and solve problems where possible, set customer expectations for follow-up and escalate tickets to higher levels where appropriate.
- Perform daily IT operational tasks, such as password reset, account unlocking, IT equipment loan arrangement, IT services monitoring & report, etc.
- Install and configure a company’s computer hardware operations systems and applications.
- Diagnose and solve hardware and software problems.
- Coordinate issues/problems with external vendors to resolve technical issues in hardware/software/network connectivity.
- Responsible for general housekeeping of IT equipment, maintaining and keeping hardware inventory up to date.
- Assist the IT manager with IT procurement and invoice processing.
- Coordinate and follow up on tasks/projects assigned by the IT Manager.
POSITION REQUIREMENTS:
- Microsoft Certificate Systems Engineer Designation or relevant qualification preferred.
- ITIL/ITIL Foundation Certificate Holder preferred.
- 3+ years of experience working in a help-desk and technical support environment.
- Good team player, proactive, excellent communication & interpersonal skills.
- Customer-oriented and patient.
- Ability to multi-task & prioritize.
- Solid hands-on experience in supporting Windows 10/11, MacOS, MS Office Apps, OneDrive, SharePoint,
- Teams, Azure AD, Active Directory, Exchange Server, etc.
- Knowledge of Amazon AWS & Alibaba Cloud platform.
- Knowledge of Windows Server Management & basic network troubleshooting skills
Skillset:
We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
