Amidas Hong Kong Limited 
Kowloon
Job Duties:
Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong. We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis. We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.
Your Job Duties:
- Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
- Attend to service enquiries including technical support and fault report via inbound call or email
- Liaise with internal and external parties for fault restoration
- Perform schedule maintenance tasks base on customer’s requirements
- Perform network and Infrastructure monitoring and forwarding alerts to customer
- Assist in system documentation and preparation of reports
- Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor
Skills & Experience:
The ideal candidate should possess the following skills and experience:
- Diploma holder or above in computer related disciplines
- Solid working experience in relevant IT infrastructure support or implementation experience
- Knowledge in network, security, MS Window and VMware vSphere is a PLUS
The ideal people:
- Good command of both written and spoken English and Chinese
- Good communication and interpersonal skills
- Self-motivated, mature and able to work independently
Amidas is a HK based information technology services and solutions provider. The team at Amidas consists of a group of experienced IT professionals including Project Managers, System and Network Consultants, Qualified Trainers and Engineers, with no less than 10 years of industry experience and impressive list of certifications and qualifications. Our main objective is to be the “Trusted Solutions Advisor” for our customers. This steadfast commitment to customer satisfaction has resulted in many long term customer relationships and partnerships over the past years. We are focused on identifying and developing promising talent at every level, employees are given opportunities for growth and development throughout the organization. Our culture is based on encouraging employees to find an effective work-life balance, cherishing personal initiative, treating individuals with respect and zero tolerance for gossip. If you are looking for a company to develop your talent, join us NOW! Please visit www.amidas.com.hk to learn more.
Amidas Hong Kong Limited
Kowloon
Job Duties:
Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong. We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis. We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.
Your Job Duties:
- Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
- Attend to service enquiries including technical support and fault report via inbound call or email
- Liaise with internal and external parties for fault restoration
- Perform schedule maintenance tasks base on customer’s requirements
- Perform network and Infrastructure monitoring and forwarding alerts to customer
- Assist in system documentation and preparation of reports
- Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor
Skills & Experience:
The ideal candidate should possess the following skills and experience:
- Diploma holder or above in computer related disciplines
- Solid working experience in relevant IT infrastructure support or implementation experience
- Knowledge in network, security, MS Window and VMware vSphere is a PLUS
The ideal people:
- Good command of both written and spoken English and Chinese
- Good communication and interpersonal skills
- Self-motivated, mature and able to work independently
Skillset:
Amidas is a HK based information technology services and solutions provider. The team at Amidas consists of a group of experienced IT professionals including Project Managers, System and Network Consultants, Qualified Trainers and Engineers, with no less than 10 years of industry experience and impressive list of certifications and qualifications. Our main objective is to be the “Trusted Solutions Advisor” for our customers. This steadfast commitment to customer satisfaction has resulted in many long term customer relationships and partnerships over the past years. We are focused on identifying and developing promising talent at every level, employees are given opportunities for growth and development throughout the organization. Our culture is based on encouraging employees to find an effective work-life balance, cherishing personal initiative, treating individuals with respect and zero tolerance for gossip. If you are looking for a company to develop your talent, join us NOW! Please visit www.amidas.com.hk to learn more.
