Senior Application Support Specialist / Analyst
Pccw Digital Solutions Limited
Kowloon West

Job Duties:

  • Job Duties

     

    He / She is required to perform the following scope of duties:

     

    ·       Act as a first point of contact for escalation between Client, Dev team and Helpdesk team.

    ·       Proactive provide ideas to enhance the support operations.

    ·       Coordinate with multiple teams to resolve Production / UAT issues for multiple applications.

    ·       Provide support to the day-to-day operations, environmental monitoring, automated deployment, and continuous integration.

    ·       Conduct documentations for operation and system configuration.

    ·       Partnership with vendors, external service providers and internal development team.

    ·       Keep track and make sure SLA of Problems / Incident tickets are met.

    ·       Understand the Client’s requirements and make sure the support team meet the expectations.

     

     

    The Person

     

    ·       Bachelor’s Degree in Computer Science, Engineering or related fields.

    ·       4 years of IT related working experience, preferred in Application Support.

    ·       Possess experience of some of the following development frameworks:

    o   Micro-Services in backend and front-end

    o   Restful API

    o   Message queue

    o   Redhat 3 Scale API Gateway

    o   Redhat Workflow engine

    o   Mulesoft API Platform

    o   Springboot framework

    o   Drools Rule Engine or equivalent

    o   Java Programming

    o   Heruko / AWS Platform

    o   Salesforce Apex

    o   Oracle database

    o   PostgreSQL

    o   MySQL

    ·       Ability to use a wide variety of open source technologies and cloud services.

    ·       Ability to follow-up cases from end to end.

    ·       A good team player who is able to work in a fast-paced environment.

    ·       Experience with Monitoring and log analytics Knowledge of best practices in operational processes, DevOps, deployment checklists, and more.

    ·       Strong problem-solving skills and proactive attitude.

    ·       A working understanding of SQL, code and script is definitely an advantage.

    ·       Immediately available or short notice period is definitely an advantage.

    ·       Fluent in English, Cantonese and Mandarin.

     

Company Information

Lenovo PCCW Solutions is a leading technology solutions powerhouse in Asia Pacific. A strategic partnership formed between Lenovo and PCCW in August 2022, the company offers market-leading solutions to help organizations transform their operations, increase competitiveness, and enhance innovation through technology. Its wide range of technology solutions and service offerings include system integration, application development and operation, IT outsourcing, managed services, digital solutions, and technical services. To find out more about Lenovo PCCW Solutions, please visit www.pccwsolutions.com.

Additional Information
Career Level
  • Middle
Job Type
  • Full Time
Years of Experience
  • 3 – 5 Years
Benefits
  • Five-day work week, Housing allowance, Medical insurance, Performance bonus
Apply
Senior Application Support Specialist / Analyst
Pccw Digital Solutions Limited
Kowloon West

Job Duties:

  • Job Duties

     

    He / She is required to perform the following scope of duties:

     

    ·       Act as a first point of contact for escalation between Client, Dev team and Helpdesk team.

    ·       Proactive provide ideas to enhance the support operations.

    ·       Coordinate with multiple teams to resolve Production / UAT issues for multiple applications.

    ·       Provide support to the day-to-day operations, environmental monitoring, automated deployment, and continuous integration.

    ·       Conduct documentations for operation and system configuration.

    ·       Partnership with vendors, external service providers and internal development team.

    ·       Keep track and make sure SLA of Problems / Incident tickets are met.

    ·       Understand the Client’s requirements and make sure the support team meet the expectations.

     

     

    The Person

     

    ·       Bachelor’s Degree in Computer Science, Engineering or related fields.

    ·       4 years of IT related working experience, preferred in Application Support.

    ·       Possess experience of some of the following development frameworks:

    o   Micro-Services in backend and front-end

    o   Restful API

    o   Message queue

    o   Redhat 3 Scale API Gateway

    o   Redhat Workflow engine

    o   Mulesoft API Platform

    o   Springboot framework

    o   Drools Rule Engine or equivalent

    o   Java Programming

    o   Heruko / AWS Platform

    o   Salesforce Apex

    o   Oracle database

    o   PostgreSQL

    o   MySQL

    ·       Ability to use a wide variety of open source technologies and cloud services.

    ·       Ability to follow-up cases from end to end.

    ·       A good team player who is able to work in a fast-paced environment.

    ·       Experience with Monitoring and log analytics Knowledge of best practices in operational processes, DevOps, deployment checklists, and more.

    ·       Strong problem-solving skills and proactive attitude.

    ·       A working understanding of SQL, code and script is definitely an advantage.

    ·       Immediately available or short notice period is definitely an advantage.

    ·       Fluent in English, Cantonese and Mandarin.

     

Skillset:

Company Information

Lenovo PCCW Solutions is a leading technology solutions powerhouse in Asia Pacific. A strategic partnership formed between Lenovo and PCCW in August 2022, the company offers market-leading solutions to help organizations transform their operations, increase competitiveness, and enhance innovation through technology. Its wide range of technology solutions and service offerings include system integration, application development and operation, IT outsourcing, managed services, digital solutions, and technical services. To find out more about Lenovo PCCW Solutions, please visit www.pccwsolutions.com.

Additional Information
Career Level
  • Middle
Job Type
  • Full Time
Years of Experience
  • 3 – 5 Years
Benefits
  • Five-day work week, Housing allowance, Medical insurance, Performance bonus