Business Analyst – User Liaison
SmarTone Telecommunications Limited
Kowloon

Job Duties:

  • Responsibilities:

    • Acting as a liaison between the business and IT teams
    • Develop a trusted advisor relationship with key stakeholders
    • Collect, elicit, validate and document the business problems, requirements and processes
    • Decompose business requirements into functional requirements for solution design
    • Work closely with business users & IT to align the understanding of business goal, requirements and solution
    • Liaise between stakeholders and technical teams to facilitate timely and successful delivery of solutions
    • Support in IT account management and system change request process operations

     

    Requirements:

    • Degree holder or above in Computer Science/Information System
    • Minimum 2 years relevant experience, preferably in telecom space
    • Hands-on experience in CRM and ERP project and system is an advantage
    • Experience in project management, process reengineering, business flow design is advantage
    • Ability to understand the as-is process, conduct gap analysis with new system features/functionality and come up with the to-be process
    • Strong interpersonal skills
    • Good written and verbal communication skills in English and Chinese
    • Mature, dynamic, self-motivated and able to work independently
    • Candidate with more experience will be considered as Senior Business Analyst
Company Information

SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.

Additional Information
Career Level
  • Entry Level
Job Type
  • Full Time
Years of Experience
  • 1 - 3 Years
Benefits
  • Dental insurance, Five-day work week, Medical insurance, Performance bonus
Apply
Business Analyst – User Liaison
SmarTone Telecommunications Limited
Kowloon

Job Duties:

  • Responsibilities:

    • Acting as a liaison between the business and IT teams
    • Develop a trusted advisor relationship with key stakeholders
    • Collect, elicit, validate and document the business problems, requirements and processes
    • Decompose business requirements into functional requirements for solution design
    • Work closely with business users & IT to align the understanding of business goal, requirements and solution
    • Liaise between stakeholders and technical teams to facilitate timely and successful delivery of solutions
    • Support in IT account management and system change request process operations

     

    Requirements:

    • Degree holder or above in Computer Science/Information System
    • Minimum 2 years relevant experience, preferably in telecom space
    • Hands-on experience in CRM and ERP project and system is an advantage
    • Experience in project management, process reengineering, business flow design is advantage
    • Ability to understand the as-is process, conduct gap analysis with new system features/functionality and come up with the to-be process
    • Strong interpersonal skills
    • Good written and verbal communication skills in English and Chinese
    • Mature, dynamic, self-motivated and able to work independently
    • Candidate with more experience will be considered as Senior Business Analyst

Skillset:

Company Information

SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.

Additional Information
Career Level
  • Entry Level
Job Type
  • Full Time
Years of Experience
  • 1 - 3 Years
Benefits
  • Dental insurance, Five-day work week, Medical insurance, Performance bonus